If the dongle is indeed detected, your PC/motherboard manufacturer may have a troubleshooting guide, including updating USB drivers, power-cycling the system and/or changing BIOS/system settings. You will need to work with with the reseller directly for further follow up. If that fails, the dongle is likely defective. If you have another computer with DaVinci Resolve Studio installed, please try the dongle there. It would appear from the launch attempts today, that the dongle is not would appear that either the USB hardware (port/controller) is defective, or the dongle is defective.
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